Customer Support Specialist
Quick Apply Full-time 22 hours ago Full Job Description The Customer Support Specialist (CSS) requires outstanding customer service skills, excellent communication skills, and being detail-oriented and proactive.
If you are looking for a career opportunity and are computer savvy, a fast learner, and enjoys going to work, you found the perfect opportunity.
Responsibilities:
Process incoming calls and emails, create detailed tickets, and assist customers until the resolution Develop and maintain The Knowledge Base of Jivetels evolving products and services Adding and removing services from customer accounts Provide pricing information for our products and services Process feature request On-board and maintain features for Customer's phone systems Desired Characteristics:
Someone who will be able to consistently attend work each day, during scheduled hours Someone who is courteous while making customers feel cared for, respected, and heard Someone who can prioritize tasks and complete them in a timely manner What we offer:
Competitive base pay Health Insurance Flex PTO A chance to be a part of a rapidly growing company Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Waterbury, CT 06708:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
If you are looking for a career opportunity and are computer savvy, a fast learner, and enjoys going to work, you found the perfect opportunity.
Responsibilities:
Process incoming calls and emails, create detailed tickets, and assist customers until the resolution Develop and maintain The Knowledge Base of Jivetels evolving products and services Adding and removing services from customer accounts Provide pricing information for our products and services Process feature request On-board and maintain features for Customer's phone systems Desired Characteristics:
Someone who will be able to consistently attend work each day, during scheduled hours Someone who is courteous while making customers feel cared for, respected, and heard Someone who can prioritize tasks and complete them in a timely manner What we offer:
Competitive base pay Health Insurance Flex PTO A chance to be a part of a rapidly growing company Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
No experience needed Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Waterbury, CT 06708:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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