Customer Service Support Specialist (CT)
Work for a company where you make a difference in people's lives every day!At GT, we know that our people are at the heart of our success.
If you love your work, enjoy collaboration, and want to learn, you've come to the right place! Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National Best and Brightest Companies to Work For in 2022! We also received the Great Place Place To Work Certification for 2022-2023!RESPONSIBILITIES AND DUTIESBilling (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:
Creates, completes, updates, and reviews employee and client records (PR, CS) Enters information into computer databases for effective record keeping (All) Administers new and existing DocuSign accounts (PR, CS) Prepares and sends documents via mail using approved communications (PR, CS) Ensures the proper naming and saving of documents in the document management system (PR, CS) Assists stakeholders in returning documents (PR, CS) Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS) Ensures all compliance standards are met for audit purposes (All) Performs timesheet reviewing (PY) Performs time-tracking (PY) Performs proofing & posting (PY) Reviews overlap and overtime reports (PY, CS) Makes and receives phone calls to support external and internal stakeholders (All) Accurately and efficiently completes payroll checklists for assigned agencies.
Resolves any discrepancies that may exist in the document.
(PY) Works with supervisor to identify strategies for reducing errors (All) Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY) Completes administrative tasks such as filing, copying, data entry, etc (All) Prepares and submits invoices to agencies (B) Applies payments (B) Collects on unpaid claims (B) Maintains confidentiality of records relating to clients (All) Collaborates with other staff members to optimize delivery of services (All) Identifies opportunities to improve GT processes (All) Upholds company values and mission (All) Other duties as assigned (All) EDUCATION High School Diploma or GED required Associate degree preferred EXPERIENCE AND QUALIFICATIONS At least 1 year of related work experience Excellent written and oral communication skills Extensive experience in working on complex projects with critical thinking and problem solving Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing Demonstrate the ability to balance work pressure with time management skills Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities Experience in working, initiating, and maintaining a highly effective team Competent in the use of Microsoft programs and the Internet Competent use of Excel WORK ENVIRONMENTWork is performed in a typical office setting or home office (if not local).
GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country.
We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our Operations team strives to create trust, autonomy and even fun.
We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won't micromanage to achieve it.
If you are self-motivated, we'll give you the freedom to succeed on your own.
Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
What Culture & Belonging Means at GT:
Bring Your Authentic Self To WorkGT is committed to being a welcoming and inclusive community.
We aspire for all staff to feel comfortable bringing their full, authentic selves to work.
We want people to feel valued and have a sense of belonging.
GT strives to create a workforce that reflects the communities we serve.
We recognize that our diversity makes us stronger.
It also drives innovation and ultimately helps us achieve our mission of self-determination.
Recommended Skills Auditing Billing Claim Processing Communication Confidentiality Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
If you love your work, enjoy collaboration, and want to learn, you've come to the right place! Let us help you discover a new passion for doing good in a growing industry.
GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National Best and Brightest Companies to Work For in 2022! We also received the Great Place Place To Work Certification for 2022-2023!RESPONSIBILITIES AND DUTIESBilling (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties:
Creates, completes, updates, and reviews employee and client records (PR, CS) Enters information into computer databases for effective record keeping (All) Administers new and existing DocuSign accounts (PR, CS) Prepares and sends documents via mail using approved communications (PR, CS) Ensures the proper naming and saving of documents in the document management system (PR, CS) Assists stakeholders in returning documents (PR, CS) Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS) Ensures all compliance standards are met for audit purposes (All) Performs timesheet reviewing (PY) Performs time-tracking (PY) Performs proofing & posting (PY) Reviews overlap and overtime reports (PY, CS) Makes and receives phone calls to support external and internal stakeholders (All) Accurately and efficiently completes payroll checklists for assigned agencies.
Resolves any discrepancies that may exist in the document.
(PY) Works with supervisor to identify strategies for reducing errors (All) Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY) Completes administrative tasks such as filing, copying, data entry, etc (All) Prepares and submits invoices to agencies (B) Applies payments (B) Collects on unpaid claims (B) Maintains confidentiality of records relating to clients (All) Collaborates with other staff members to optimize delivery of services (All) Identifies opportunities to improve GT processes (All) Upholds company values and mission (All) Other duties as assigned (All) EDUCATION High School Diploma or GED required Associate degree preferred EXPERIENCE AND QUALIFICATIONS At least 1 year of related work experience Excellent written and oral communication skills Extensive experience in working on complex projects with critical thinking and problem solving Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing Demonstrate the ability to balance work pressure with time management skills Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities Experience in working, initiating, and maintaining a highly effective team Competent in the use of Microsoft programs and the Internet Competent use of Excel WORK ENVIRONMENTWork is performed in a typical office setting or home office (if not local).
GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country.
We help thousands of people in public health programs across the country find and hire their own personal assistants.
Our Operations team strives to create trust, autonomy and even fun.
We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
We value excellence, but we won't micromanage to achieve it.
If you are self-motivated, we'll give you the freedom to succeed on your own.
Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
What Culture & Belonging Means at GT:
Bring Your Authentic Self To WorkGT is committed to being a welcoming and inclusive community.
We aspire for all staff to feel comfortable bringing their full, authentic selves to work.
We want people to feel valued and have a sense of belonging.
GT strives to create a workforce that reflects the communities we serve.
We recognize that our diversity makes us stronger.
It also drives innovation and ultimately helps us achieve our mission of self-determination.
Recommended Skills Auditing Billing Claim Processing Communication Confidentiality Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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