Customer Service Support Specialist - East Coast Millwork
5.
0 Waterbury, CT Waterbury, CT Full-time Full-time $20 - $23 an hour $20 - $23 an hour 18 hours ago 18 hours ago 18 hours ago Customer Service Support Specialist Full Time - Hourly Location:
141 Progress Lane, Waterbury, CT - Corporate Office.
Overview:
East Coast Millwork is a New England based family-owned millwork installation company that works with Lowe's Home Improvement to provide services across CT & MA.
We are looking for a highly motivated individual with a great attitude looking to take action and grow with us.
We are looking to onboard an Customer Service Support Specialist to join the team in our corporate office in Waterbury, CT.
Position Summary The Customer Service Support Specialist is responsible for interfacing with customers, installation teams and retailer partner teams in the production process of installations.
Develop and maintain positive customer relations and coordinate with installers in the field.
Also working and interacting with retail partners for product and labor support.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Analyzing customer inquiries to determine appropriate actions to take to help them.
Resolving installation concerns; scheduling repairs Following-up on orders to ensure that concerns have been resolved and closed out.
Working with retail partners to secure labor and product as needed.
Following-up on work orders issued by retail partners to make sure issues have been scheduled and/or resolved.
Receiving and checking customer complaints; consulting with Installation Services Manager for direction as needed Compiling statistics on Installation crew performances around work orders.
Other duties as needed Minimum Qualifications (Knowledge, Skills, and Abilities) High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Prior experience with customer service a plus Proficient in MS Office, specifically Excel, Word and PowerPoint Excellent oral and written communication skills Familiar with flooring installations a plus.
Excellent customer relationship skills Organized with an ability to know retail partners activities and status on an ongoing basis Ability to read and interpret documents such as product warranty and guidelines; ability to write routine reports and correspondence Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
The noise level in the work environment is usually low to moderate.
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Waterbury, CT Waterbury, CT Full-time Full-time $20 - $23 an hour $20 - $23 an hour 18 hours ago 18 hours ago 18 hours ago Customer Service Support Specialist Full Time - Hourly Location:
141 Progress Lane, Waterbury, CT - Corporate Office.
Overview:
East Coast Millwork is a New England based family-owned millwork installation company that works with Lowe's Home Improvement to provide services across CT & MA.
We are looking for a highly motivated individual with a great attitude looking to take action and grow with us.
We are looking to onboard an Customer Service Support Specialist to join the team in our corporate office in Waterbury, CT.
Position Summary The Customer Service Support Specialist is responsible for interfacing with customers, installation teams and retailer partner teams in the production process of installations.
Develop and maintain positive customer relations and coordinate with installers in the field.
Also working and interacting with retail partners for product and labor support.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Analyzing customer inquiries to determine appropriate actions to take to help them.
Resolving installation concerns; scheduling repairs Following-up on orders to ensure that concerns have been resolved and closed out.
Working with retail partners to secure labor and product as needed.
Following-up on work orders issued by retail partners to make sure issues have been scheduled and/or resolved.
Receiving and checking customer complaints; consulting with Installation Services Manager for direction as needed Compiling statistics on Installation crew performances around work orders.
Other duties as needed Minimum Qualifications (Knowledge, Skills, and Abilities) High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Prior experience with customer service a plus Proficient in MS Office, specifically Excel, Word and PowerPoint Excellent oral and written communication skills Familiar with flooring installations a plus.
Excellent customer relationship skills Organized with an ability to know retail partners activities and status on an ongoing basis Ability to read and interpret documents such as product warranty and guidelines; ability to write routine reports and correspondence Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
The noise level in the work environment is usually low to moderate.
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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